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Accessibility & Technology

Reporting Accessibility Issues

Mar 30, 2023

Reporting Accessibility Issues

The accessibility of technology has come a long way, which is not to say it’s all smooth sailing. Issues arise and surprise, creating frustration and inconvenience, or even abruptly ending access as we’ve come to know it. Some play it safe, to avoid sorrow, by ignoring software updates, but that too will come back and bite you. So when it happens do not suffer in silence, take action, make some noise! Before you do anything, remember to close all apps and shut down the device, then reboot, because sometimes that works like magic.

If the accessibility issue is on an Apple device, well that might be lucky because they are well equipped to deal with it. First, report the problem to Apple Accessibility Support by phone at: 887-204-3930. An accessibility specialist will be able to help you fix it or find a workaround. They will also report the trouble to software engineers and tell you if others have registered the same complaint. For unresolved issues, it never hurts to also send feedback by email to: [email protected]. The more they hear from users, the higher it moves in priority. When all goes well, the glitch is fixed in the next software update.

These steps can and should be exercised with issues on software from Microsoft, Google, Amazon and others. Consult OE’s inside guide to Accessibility Support Phone Lines for more.

1. Troubleshoot by turning the feature off, then on again in Settings and, or close all apps, reboot device to see if issue resolves.

2. Contact the accessibility support team by phone.

3. Report the issue with your device name and software version.

4. Ask for fix or possible workaround.

5. Back up phone report with email.

6. Check periodically for update.

For comments, questions or feedback, email us, or connect on Facebook or Twitter. We would love to hear from you!

About the Author: Dorrie Rush

Dorrie Rush is the Chief Content Officer and Visual Accessibility Expert at Ophthalmic Edge Patients (OE Patients), an online resource, presented by the Association for Macular Diseases, providing practical information and empowering advice for living a full and successful life with vision loss.

She is the former Director of the Grunwald Technology Center and Information Resource Service at Lighthouse International 2001 to 2016. Dorrie is known to have an eccentric view, which is particularly useful in compensating for her central vision loss from Stargardt Disease.



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