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Accessibility & Technology

Accessibility Support Phone Lines You Should Know

Aug 31, 2022

Accessibility Support Phone Lines You Should Know

With a welcomed emphasis on accessibility and inclusion, numerous companies now offer specialized support services for customers with vision loss. They are there to help you get the most out of their products and to ensure your devices are set right to accommodate your needs. This is an effort we greatly appreciate and are delighted to spread the word.

 

Amazon’s Accessibility Customer Service

888-283-1678

Call to speak with an accessibility specialist who can help you buy books and other products, or get you directly to tech support for Amazon devices and services including Alexa, Kindle & Fire Tablet. Hands raised triumphantly for accessible and inclusive smartphones. 

Audible Support: 888-283-5051.

 

Apple Accessibility Support Line

877-204-3930

For users of Apple’s iPhone, iPad, iPod Touch, Apple Watch, or Mac – this is a gift. It is a special support line reserved for customers with vision, hearing, motor, and learning impairments. Senior AppleCare specialists are available 24/7 to help you get your Accessibility Settings right, answer your questions, and resolve your technical issues. They’ll even teach you a thing or two.

 

AT&T 

National Center for Citizens with Disabilities (NCCD)

866-241-6568

This is where wireless customers with vision loss get answers to questions about accessibility features and services available from AT&T.

 

Comcast Accessibility

866-668-6703

Direct line to a dedicated team, specially trained to support customers who rely on accessibility services including voice guidance and video description.

 

Google

To request a call back, from a Google Disability support specialist, complete this online form.

Call an accessibility specialist at Google through the BeMyEyes app on a smartphone or tablet. Click the ‘Specialized Help’ button on the app’s home page, select Google in the Technical tab.

Google Technical Support: 855-971-9121 may (or may not) be able to help with accessibility questions, depends on the specialist you connect with.

 

HP Accessibility Support

888-259-5707

Technical support for customers with accessibility needs, pertaining to HP (Hewlett Packard) products, available from 6am to 9pm Mountain Time.

 

LinkedIn Disability Answer Desk

Call on Be My Eyes app

Contact an accessibility specialist at the LinkedIn Disability Answer Desk through the Be My Eyes app, on a smartphone or tablet; click the Specialized Help button on the apps home page, then select Technical to get to LinkedIn.

 

Microsoft Disability Answer Desk

800-936-5900 or the Be My Eyes app

The features you need to make your PC ‘vision friendly’ are built right into Windows – unfortunately, many people don’t know that. Microsoft recognized this as a significant problem and put in place a support team specialized in accessibility. So dial them up and get your computer set up to work for you (not against you). And, to make it even easier on yourself — allow them remote access to your PC and they can make the adjustments.

 

Peloton

The Accessibility Team at Peloton will answer your questions and give you a call, if you request it by email to: [email protected]com.

 

T-Mobile Accessibility

833-428-1785

T-Mobile has an Accessibility Support web page. It says, “T-Mobile will provide accessible support for wireless network service and billing inquiries. Please contact our Accessibility Customer Care at 1-833-428-1785 if you have any questions or need special assistance. For additional support, please contact Customer Care.” 

 

Spectrum Accessibility Support

844-762-1301

Call this support line to learn about and take advantage of Spectrum cable accessibility accommodations.

 

Spotify

Call on Be My Eyes app

Get help from your smartphone or tablet with any questions you may have about Spotify, the world’s largest music streaming service. Speak to a trained customer service specialist on BME; go to Specialized Help, Technical, then Spotify.

 

Verizon Center for Customers with Disabilities

800-974-6006

verizon.com/disabilities

Free 411 for your home phone and for your mobile phone. Get your bills in the format of your choice…large print or digital. They can help you with anything else pertaining to your home phone service.

 

Verizon Wireless National Accessibility Center

888-262-1999

It can sometimes be challenging to get information about accessibility features that make your mobile phone, or tablet, work for you. Questions about enlarging text, using voice commands effectively, or using the screen reader, often remain unanswered when posed to your store representative. That should be the case no more – now there is a customer service and technical support center dedicated to helping people maximize the accessibility features built into all of Verizon’s mobile devices. Let them help you get your device set just right for you, from 8am – 9pm EST, Monday – Friday.

 

vote.org

Call on Be My Eyes app

Get help, on a smartphone or tablet, registering to vote, checking your registration status, and requesting a mail-in ballot. On BME, go to Specialized Help on the home page, then Civic Engagement, then select vote.org.
 

We will continue adding Accessibility Support services as we discover them. Please let us know if you know of any before we do, and we’ll share by posting to this list.

 

This article was originally published April 1, 2017 and most recently updated on Aug 31, 2022.
 
 
For comments, questions or feedback, email us, or connect on Facebook or Twitter. We would love to hear from you!


About the Author: Dorrie Rush

Dorrie Rush is the Chief Content Officer and Visual Accessibility Expert at Ophthalmic Edge Patients (OE Patients), an online resource, presented by the Association for Macular Diseases, providing practical information and empowering advice for living a full and successful life with vision loss.

She is the former Director of the Grunwald Technology Center and Information Resource Service at Lighthouse International 2001 to 2016. Dorrie is known to have an eccentric view, which is particularly useful in compensating for her central vision loss from Stargardt Disease.

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