With a welcomed emphasis on Accessibility, technology companies and service providers are now focusing to help customers with vision loss, hearing loss, physical and cognitive issues. This is a development we applaud and appreciate. and we look forward to the growth of this important trend.
Below is the essential list of tech support phone lines with specialists trained in the accessibility features and settings that can make a night and day difference for you. Call them and get the help you need whenever you need it. Don’t be shy. They are there to help you get the most out of their technology.
Apple Accessibility Support Line
For users of Apple’s, iPhone, iPad, iPod Touch, Apple Watch, or a Mac – this is a gift. It is a special support line reserved for customers with vision, hearing, motor, and learning impairments. Senior AppleCare specialists are available 24/7 to help you get your Accessibility Settings right, answer your questions, and resolve your technical issues.
Direct line to a dedicated team, specially trained to support customers who rely on accessibility services including voice guidance and video description.
Microsoft Disability Answer Desk
All the features you need to make your PC ‘vision friendly’ are built right into Windows – unfortunately, many people don’t know that. Microsoft recognized this as a significant problem and they put in place a support team specialized in accessibility. So dial them up and get your computer set up to work for you (not against you). And, to make it even easier on yourself — allow them remote access to your PC and they can make the adjustments.
AT&T National Center for Citizens with Disabilities (NCCD)
Customers with vision loss get free 411 and recommendations for mobile phones providing voice control.
Verizon Center for Customers with Disabilities
Free 411 for your home phone and for your mobile phone. Get your bills in the format of your choice…large print or digital. They can help you with anything else pertaining to your home phone service.
Verizon Wireless National Accessibility Center
It can sometimes be challenging to get information about accessibility features that make your mobile phone, or tablet, work for you. Questions about enlarging text, using voice commands effectively, or using the screen reader, often remain unanswered when posed to your store representative. That should be the case no more – now there is a customer service and technical support center dedicated to helping people maximize the accessibility features built into all of Verizon’s mobile devices. Let them help you get your device set just right for you, from 8am – 9pm EST, Monday – Friday.
We will be adding Accessibility Support services as we discover them. Please let us know if you know of any before we do, and we’ll share by posting to this list.
Article first published on April 1, 2017.
About the Author
Dorrie Rush is a Visual Accessibility Expert and progressive proponent for Universal Access and Inclusive Design. She is the former Director of the Grunwald Technology Center and Information Resource Service at Lighthouse International 2001 to 2016. Dorrie is known to have an eccentric view, which is particularly useful in compensating for her central vision loss from Stargardt Disease.