Airlines are making noticeable efforts to provide accessibility services to all travelers and you don’t have to be a frequent flyer to enjoy the benefits. Attention to accessibility is a valid priority when choosing your air travel accommodation. Delta Air Lines is definitely one to watch and an excellent barometer for what customers should expect. Here we look at their newest accessibility innovation, dedicated accessibility support service and the advisory board that keeps it moving in the right direction.
A Better Flight Map for All to Follow
The ever-popular flight map is getting an upgrade on Delta Air Lines and it’s focused for visual accessibility. The new map has a cleaner design, a high-contrast display, larger text and larger icons. The more inclusive version was created to provide better access for visually impaired customers, and as we know, the increased legibility is likely to improve the flight map experience for all travelers. The accessible map is rolling out now. A voice narration feature is also in the works.
The flight map announcement, published on Delta News Hub, included a statement from Ekrem Dimbiloglu, Managing Director of Customer Experience, he said, “No one better connects the world than Delta. To truly fulfill that promise, we must ensure every customer can connect with their journey in a way that enhances their experience and makes them feel valued and cared for. We are proud to be the first airline to launch this technology, setting the standard for inclusive travel experiences across the industry.”
Screenshot of Delta’s new flight map in Accessibility Mode (Image credit: Delta)
Advisory Board on Disability
Accessibility advances and services at Delta are informed through a valued collaboration with their Advisory Board on Disability. The board is comprised of frequent flyers, who are also customers with disabilities. Advisory board members provide feedback relating to services, training, communication, policies and procedures.
Dedicated Phone for Accessibility Services
Delta Air Lines Accessibility Services phone line is: 404-209-3434. A special and all-inclusive service from Delta, for customers with accessibility needs, book your air travel and accessibility assistance, all together.
Learn more about Arranging Airport Assistance