Health & Well-Being

Avoid Phone & Email Scams

Jul 15, 2019

Avoid Phone & Email Scams

Scam calls (and emails) are on the increase.  They often target older adults with bogus threats related to money owed or a family member in trouble.  When the call is directed at you personally, it is very frightening and potentially dangerous, to your bank account.  The Federal Trade Commission (FTC) reported 35,000 complaints about telephone scams in 2018, up from 3,200 in 2017, with financial losses reaching $10 million.

Hopefully you would not be one to fall prey to a scam, but the calls can be quite convincing, and the threats compel action.  Be aware and be prepared, although the scenarios presented in scams are fake, the potential for losing thousands of dollars is very real. 


Do Not Engage

  • Don’t Answer.  The absolute best and most effective advice for avoiding phone scams is…do not pick up calls from unfamiliar phone numbers or names.  If you answer a call and realize it could be a scam — hang up immediately and do not answer when they call back.
  • Set Call ID.  If vision loss prevents you from seeing incoming phone numbers, consider setting your phone to announce the incoming call, or assign a special ringtone to your favorite callers.  Contact your carrier to find out if they offer options for blocking calls identified as spam. 
  • Don’t Give Information.  Beware of any caller asking for your personal information including social security number, medicare ID, date of birth,  username, password, mother’s maiden name or credit card info.  Government agencies and legitimate businesses do not ask for personal information by phone or in email, if someone does, it is most likely fraud.  Confirm the request independently with a call to the company or agency’s published customer service line.
  • Do Not Send Money.  Don’t be pressured to send money urgently.  Beware of requests for payments by wire transfer, preloaded debit or gift cards, Google Pay, and Bitcoin.  Unusual payment methods are almost certainly indicative of a scam.
  • Don’t Be Fooled by phone numbers or email addresses that appear to be legitimate, both can be easily faked by scammers.


Senior man with serious expression talking on phone.

Be Aware Of These Scams

  • Social Security Scams will try to convince you that someone is fraudulently using your SS# or there is a judgment against you which may lead to your arrest.  Never respond to calls or messages of this nature.
  • Medicare Scams will claim new Medicare cards are being issues or that you are eligible for a free medical device.  They will ask for your Medicare and banking information.  This is a fraud.  Hang up.
  • IRS Scams involve a call to demand immediate payment for taxes owed, using a prepaid debit card or wire transfer.  Hang up on this scam and do not return calls to voicemail messages.  The IRS does not collect taxes by phone or request unusual payment methods.  The fraud can be easily confirmed by calling the IRS directly.
  • Grandparent Scam call or email involve a con artist posing as a family member, lawyer or law enforcement agent reporting serious trouble that urgently requires a wire transfer of funds for bail money, lawyers fee or other fictitious expense.  Don’t believe it, verify the whereabouts of your loved one independently.
  • FBI Scams claim you are under investigation and demand a fee to avoid arrest.
  • Fishing Scams involve calls, texts and email that impersonate Apple, Verizon, American Express and JP Morgan Chase, among many others, to claim your account has been compromised and you need to reset.  Do not call the number or click the links provided.  Instead verify by calling the company’s published customer service number.
  • Lottery and Sweepstakes Scams call or email to inform you that you have won the big prize, but must first pay taxes or fees before it can be release to you.  There is absolutely no winning, you can only lose on this one.

No matter what type of scam, the best advice is the same: Do Not Engage!  Don’t respond to suspicious calls.  If you pick up a questionable call, hang up immediately.  Do not call back.  Don’t open suspicious emails and don’t open attachments or click links.


Always Protect Your Private Information

  • Don’t share your passwords, keep them private and update regularly.
  • Shred documents that contain personal or financial information before discarding.
  • When using an ATM, cover or block the keypad when entering your PIN.
  • Use direct deposit for paychecks, tax refunds, benefit payments, etc.
  • Review financial statements monthly and correct errors.
  • Review credit report yearly and correct issues.


For a comprehensive guide to dealing with scams, read Senator Liz Krueger’s Anti-Scam Newsletter 2019


For comments, questions or feedback, email us, or connect on Facebook or Twitter. We would love to hear from you!

About the Author: Dorrie Rush

Dorrie Rush is the Chief Content Officer and Visual Accessibility Expert at Ophthalmic Edge Patients (OE Patients), an online resource, presented by the Association for Macular Diseases, providing practical information and empowering advice for living a full and successful life with vision loss.

She is the former Director of the Grunwald Technology Center and Information Resource Service at Lighthouse International 2001 to 2016. Dorrie is known to have an eccentric view, which is particularly useful in compensating for her central vision loss from Stargardt Disease.



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